Dispatcher & Scheduling Coordinator

Zim Directory; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

Diamond Care Transportation is seeking a remote Operations role to manage driver schedules, handle day-to-day operations, and resolve issues as they arise for NEMT services across the DC Metropolitan area. You’ll interact with drivers, riders, and brokers, learning our policies and applying them to ensure smooth service delivery.

You will work closely with the owner, taking direction and executing with the drivers. The role emphasizes hands-on operational responsibility, not a supervisory title.

Qualifications

• Several years of NEMT dispatch or scheduling experience.
• Experience with MTM and Verida broker portals.
• Tech-savvy: comfortable learning new apps and the internal tools (Bambi, Deputy).
• Customer service experience.
• Organized and calm under pressure with good judgment about what to handle and what to elevate.
• Clear communication with drivers, riders and management.
• Reliable home workspace with a computer and internet.

Responsibilities

• Build daily, weekly and monthly driver schedules ahead of time using scheduling tools.
• Claim and manage trips on broker portals (MTM, Verida and others).
• Dispatch and adjust trips in real time when riders cancel or schedules change.
• Coordinate with drivers and ensure adherence to company policy.
• Handle rider, facility and broker calls with good customer service.
• Fix problems and escalate to the owner when needed.
• Keep accurate trip records and documentation.

Skills

NEMT experience

Broker portals

Tech-savvy

Customer service

Organized

Clear communication

Home workspace

Tools

Bambi

Deputy

Job description

Headquarters: United States
URL: https://diamondcaretransportation.com

About us

Diamond Care Transportation provides non-emergency medical transportation (NEMT) across the DC Metropolitan area, including wheelchair-accessible trips, for broker partners.

About the role

This isn’t just answering phones and assigning trips. You’ll build driver schedules ahead of time, run the day-to-day operation, and be the first person to fix problems when they come up. Drivers and riders will come to you with questions, and you’ll be expected to know the answers, including our company policies. You’ll work directly with the owner, take direction from him, and carry it out with the drivers. It isn’t a supervisor title, but the role has real operational responsibility.

What you’ll do

• Build daily, weekly and monthly driver schedules ahead of time using our scheduling tools
• Claim and manage trips on broker portals (MTM, Verida and others)
• Dispatch and adjust trips in real time when riders cancel, drivers run late or schedules change
• Coordinate with drivers throughout the day and make sure they follow company policy
• Handle rider, facility and broker calls with good customer service
• Fix problems first and escape to the owner only when needed
• Keep accurate trip records and documentation

What we’re looking for

• Several years of NEMT experience, dispatch or scheduling preferred
• Hands-on experience with broker portals such as MTM and Verida
• Tech-savvy: comfortable learning new apps and the custom tools the owner builds (we use Bambi, Deputy and more)
• Customer service experience
• Organized and calm under pressure, with good judgment about what to handle and what to elevate
• Clear communication with drivers, riders and management
• A reliable home workspace with a computer and internet

This is a remote position.