Remote NEMT Dispatch & Scheduling Specialist

Zim Directory; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

Diamond Care Transportation is seeking a remote Operations role to manage driver schedules, handle day-to-day operations, and resolve issues as they arise for NEMT services across the DC Metropolitan area. You’ll interact with drivers, riders, and brokers, learning our policies and applying them to ensure smooth service delivery.

You will work closely with the owner, taking direction and executing with the drivers. The role emphasizes hands-on operational responsibility, not a supervisory title.

Qualifications

• Several years of NEMT dispatch or scheduling experience.
• Experience with MTM and Verida broker portals.
• Tech-savvy: comfortable learning new apps and the internal tools (Bambi, Deputy).
• Customer service experience.
• Organized and calm under pressure with good judgment about what to handle and what to elevate.
• Clear communication with drivers, riders and management.
• Reliable home workspace with a computer and internet.

Responsibilities

• Build daily, weekly and monthly driver schedules ahead of time using scheduling tools.
• Claim and manage trips on broker portals (MTM, Verida and others).
• Dispatch and adjust trips in real time when riders cancel or schedules change.
• Coordinate with drivers and ensure adherence to company policy.
• Handle rider, facility and broker calls with good customer service.
• Fix problems and escalate to the owner when needed.
• Keep accurate trip records and documentation.

Skills

NEMT experience

Broker portals

Tech-savvy

Customer service

Organized

Clear communication

Home workspace

Tools

Bambi

Deputy

Job description

Diamond Care Transportation is seeking a remote Operations role to manage driver schedules, handle day-to-day operations, and resolve issues as they arise for NEMT services across the DC Metropolitan area. You’ll interact with drivers, riders, and brokers, learning our policies and applying them to ensure smooth service delivery.

You will work closely with the owner, taking direction and executing with the drivers. The role emphasizes hands-on operational responsibility, not a supervisory title.