Remote NEMT Dispatcher: Real-Time Ops & Scheduling

Diamond Care Transportation; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Diamond Care Transportation is seeking a NEMT Dispatcher in Los Angeles to own day-to-day operations, including driver scheduling and trip management for broker partners.

You'll work directly with the owner, handle real-time dispatching, and build schedules, with a focus on problem-solving and customer service in a niche healthcare logistics setting. This is a small, owner-operated environment with high visibility and autonomy.

Qualifications

• Several years of NEMT experience; dispatch or scheduling preferred.
• Hands-on experience with broker portals MTM and Verida.
• Tech-savvy and able to learn custom tools (Bambi, Deputy).
• Organized and calm under pressure with good judgment on what to elevate.
• Clear communication with drivers, riders, and management.
• A reliable home workspace with internet.

Responsibilities

• Build daily, weekly, and monthly driver schedules ahead of time using scheduling tools.
• Claim and manage trips on broker portals (MTM, Verida, and others).
• Dispatch and adjust trips in real time when riders cancel, drivers run late, or schedules change.
• Coordinate with drivers throughout the day and make sure they follow company policy.
• Handle rider, facility, and broker calls with good customer service.
• Fix problems first and elevate to the owner only when needed.
• Keep accurate trip records and documentation.

Skills

Dispatch under pressure

Real-time scheduling

Communication

Tools

MTM

Verida

Bambi

Deputy

Job description

Diamond Care Transportation is seeking a NEMT Dispatcher in Los Angeles to own day-to-day operations, including driver scheduling and trip management for broker partners.

You'll work directly with the owner, handle real-time dispatching, and build schedules, with a focus on problem-solving and customer service in a niche healthcare logistics setting. This is a small, owner-operated environment with high visibility and autonomy.