Dispatcher & Scheduling Coordinator

Ali Aydi; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Diamond Care Transportation is seeking an operations-focused dispatcher who will build driver schedules, run day-to-day operations, and be the first point of contact for drivers and riders.

You’ll work directly with the owner, handle broker portal tasks (MTM, Verida), ensure policy compliance, and fix problems quickly to keep trips moving smoothly.

Qualifications

• Several years of NEMT experience or dispatch/scheduling experience preferred.
• Experience with broker portals such as MTM and Verida.
• Tech-savvy and comfortable learning new apps and tools (we use Bambi, Deputy, and more).
• Organized and calm under pressure with good judgment on what to escalate.
• Reliable home workspace with a computer and internet.

Responsibilities

• Build daily, weekly, and monthly driver schedules using scheduling tools.
• Claim and manage trips on broker portals (MTM, Verida, and others).
• Dispatch and adjust trips in real time when riders cancel or schedules change.
• Coordinate with drivers throughout the day and ensure policy compliance.
• Handle rider, facility, and broker calls with strong customer service.

Skills

NEMT dispatch

Driver scheduling

Broker portals

Customer service

Problem solving

Communication

Tools

MTM

Verida

Bambi

Deputy

Job description

About us
Diamond Care Transportation provides non-emergency medical transportation (NEMT) across the DC Metropolitan area, including wheelchair-accessible trips, for broker partners.

About the role
This isn’t just answering phones and assigning trips. You’ll build driver schedules ahead of time, run the day-to-day operation, and be the first person to fix problems when they come up. Drivers and riders will come to you with questions, and you’ll be expected to know the answers, including our company policies. You’ll work directly with the owner, take direction from him, and carry it out with the drivers. It isn’t a supervisor title, but the role has real operational responsibility.

What you’ll do

• Build daily, weekly and monthly driver schedules ahead of time using our scheduling tools
• Claim and manage trips on broker portals (MTM, Verida and others)
• Dispatch and adjust trips in real time when riders cancel, drivers run late or schedules change
• Coordinate with drivers throughout the day and make sure they follow company policy
• Handle rider, facility and broker calls with good customer service
• Fix problems first and escalat e to the owner only when needed
• Keep accurate trip records and documentation

What we’re looking for

• Several years of NEMT experience, dispatch or scheduling preferred
• Hands-on experience with broker portals such as MTM and Verida
• Tech-savvy: comfortable learning new apps and the custom tools the owner builds (we use Bambi, Deputy and more)
• Organized and calm under pressure, with good judgment about what to handle and what to escalat e
• Clear communication with drivers, riders and management
• A reliable home workspace with a computer and internet

Tags

Customer Support Documentation Problem Solving and Customer Service

Details

Who may apply USA Only As the board states it — check the description for country or time-zone limits.