Remote Dispatch & Scheduling Specialist

Kenyan Edu; Washington (District of Columbia); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Remote work

Job summary

Diamond Care Transportation is seeking a Dispatcher & Scheduling Coordinator to build driver schedules, manage trips on broker portals, and dispatch in real time from a remote home office in the United States. You will respond to riders and drivers, enforce company policies, and collaborate with the owner to maintain smooth daily operations.

The role requires multiple years of NEMT or dispatch experience, comfort with broker portals like MTM and Verida, and strong customer service skills.

Qualifications

• NEMT dispatch or scheduling experience desired.
• Strong customer service background.
• Excellent communication and problem-solving under pressure.
• Comfort with learning scheduling tools and custom apps.

Responsibilities

• Build daily, weekly and monthly driver schedules using scheduling tools.
• Claim and manage trips on broker portals (MTM, Verida, etc.).
• Dispatch and adjust trips in real time as needed.
• Coordinate with drivers to ensure policy compliance.
• Handle rider, facility and broker calls with professional service.
• Record and maintain accurate trip records and documentation.

Skills

NEMT dispatch experience

Customer service

Clear communication

Tech-savvy

Tools

MTM

Verida

Bambi

Deputy

Job description

Diamond Care Transportation is seeking a Dispatcher & Scheduling Coordinator to build driver schedules, manage trips on broker portals, and dispatch in real time from a remote home office in the United States. You will respond to riders and drivers, enforce company policies, and collaborate with the owner to maintain smooth daily operations.

The role requires multiple years of NEMT or dispatch experience, comfort with broker portals like MTM and Verida, and strong customer service skills.