Dispatcher & Scheduling Coordinator

Diamond Care Transportation; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Diamond Care Transportation is seeking an operations dispatcher to manage daily NEMT scheduling and on-demand problem solving. You’ll build driver schedules, coordinate with brokers, and serve as the first point of contact for drivers, riders, facilities, and partners.

You will work directly with the owner, follow company policies, and handle day-to-day operations with calm, organized judgment. This is a remote position in the United States.

Qualifications

• Several years of NEMT experience or dispatch/scheduling
• Hands-on broker portals experience (MTM, Verida)
• Tech-savvy with new apps and custom tools
• Customer service experience
• Organized and calm under pressure with good judgement
• Clear communication with drivers, riders, and management
• Reliable home workspace with computer and internet

Responsibilities

• Build daily, weekly and monthly driver schedules ahead of time using scheduling tools
• Claim and manage trips on broker portals (MTM, Verida, and others)
• Dispatch and adjust trips in real time when riders cancel, drivers run late or schedules change
• Coordinate with drivers and ensure policy adherence
• Handle rider, facility and broker calls with good customer service
• Keep accurate trip records and documentation

Skills

NEMT experience

Dispatch scheduling

Broker portals

Tech-savvy

Customer service

Communication skills

Organized under pressure

Home workspace

Tools

MTM portal

Verida portal

Bambi

Deputy

Job description

About us

Diamond Care Transportation provides non-emergency medical transportation (NEMT) across the DC Metropolitan area, including wheelchair-accessible trips, for broker partners.

About the role

This isn't just answering phones and assigning trips. You'll build driver schedules ahead of time, run the day-to-day operation, and be the first person to fix problems when they come up. Drivers and riders will come to you with questions, and you'll be expected to know the answers, including our company policies. You'll work directly with the owner, take direction from him, and carry it out with the drivers. It isn't a supervisor title, but the role has real operational responsibility.

What you'll do

• Build daily, weekly and monthly driver schedules ahead of time using our scheduling tools
• Claim and manage trips on broker portals (MTM, Verida and others)
• Dispatch and adjust trips in real time when riders cancel, drivers run late or schedules change
• Coordinate with drivers throughout the day and make sure they follow company policy
• Handle rider, facility and broker calls with good customer service
• Fix problems first and escal...
• Keep accurate trip records and documentation

What we're looking for

• Several years of NEMT experience, dispatch or scheduling preferred
• Hands-on experience with broker portals such as MTM and Verida
• Tech-savvy: comfortable learning new apps and the custom tools the owner builds (we use Bambi, Deputy and more)
• Customer service experience
• Organized and calm under pressure, with good judgment about what to handle and what to escal...
• Clear communication with drivers, riders and management
• A reliable home workspace with a computer and internet

This is a remote position.