Remote Negotiation Specialist — Auto Claims & Settlements

SolvdUS, Inc; Guin (AL); Remote; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan options

Paid time off

Job summary

Solvd US is seeking a detail-oriented Negotiation Specialist for a fully remote role in the United States. You will negotiate with repair shops, review CCC estimates, and manage charges while maintaining excellent client communication.

Ideal candidates have prior customer service experience, strong negotiation skills, and the ability to work independently in a remote environment. We offer comprehensive benefits and a startup-like culture with growth opportunities.

Qualifications

• Previous experience in a client/customer service role.
• Strong negotiation skills.
• Knowledge of auto insurance and repairs is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Negotiate directly with repair shops to manage and settle advance charges.
• Make outbound phone calls to handle assigned claims efficiently.
• Review and interpret CCC estimates and total loss charges accurately.
• Perform precise calculations to assess fees for shops and tow yards.
• Communicate clearly and professionally via email and phone with clients.
• Manage time effectively and stay organized in a remote setting.

Skills

Negotiation skills

Customer service experience

Communication skills

Job description

Solvd US is seeking a detail-oriented Negotiation Specialist for a fully remote role in the United States. You will negotiate with repair shops, review CCC estimates, and manage charges while maintaining excellent client communication.

Ideal candidates have prior customer service experience, strong negotiation skills, and the ability to work independently in a remote environment. We offer comprehensive benefits and a startup-like culture with growth opportunities.