Remote MSP Technical Account Manager — High Autonomy

Ironguard IT; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

A leading managed service provider in the United States is looking for a Mid-Level Technical Account Manager to own key client relationships and manage issues effectively. This role requires 3–6 years of experience in IT services or account management, strong troubleshooting abilities, and proactive communication with senior clients. Offering a competitive salary of $85,000 – $115,000 plus bonus, this position is ideal for someone who thrives in high-trust environments and can handle complex situations independently.

Qualifications

• 3–6+ years in MSP, IT services, or technical account management.
• Strong working knowledge of IT environments (networks, cloud, endpoints).
• Excellent communication with senior-level clients.

Responsibilities

• Own a key client relationship end-to-end.
• Serve as the primary point of contact for all issues.
• Handle majority of client needs independently.

Skills

Client relationship management

IT troubleshooting

Communication skills

Organizational skills

Proactive problem-solving

Job description

A leading managed service provider in the United States is looking for a Mid-Level Technical Account Manager to own key client relationships and manage issues effectively. This role requires 3–6 years of experience in IT services or account management, strong troubleshooting abilities, and proactive communication with senior clients. Offering a competitive salary of $85,000 – $115,000 plus bonus, this position is ideal for someone who thrives in high-trust environments and can handle complex situations independently.