Senior Technical Account Manager – IT & Cloud MSP

Impact Networking, LLC; Indianapolis (IN); On-site; USD 97,000 - 120,000; Full time

Benefits offered by this job

Up to 20 days of PTO

Comprehensive health, disability, life, dental, and vision plans

401(k) & retirement plans

Paid parental leave

Job summary

A leading managed services provider is seeking a Technical Account Manager in Indianapolis, IN. The role involves managing client relationships, providing technical guidance, and ensuring the stability of IT environments. Ideal candidates should have over 7 years of experience, knowledge in server operating systems and cybersecurity, and a proactive approach to problem-solving. This position offers rich benefits and a competitive salary package between $97,000 and $120,000 plus bonuses.

Qualifications

• 7+ years of experience in technical engineering, preferably with MSP experience.
• Ability to manage the complete lifecycle of managed IT solutions.
• Strong knowledge in server operating systems, networking, and cybersecurity.

Responsibilities

• Serve as the primary technical point of contact for assigned clients.
• Oversee the client’s technical environment for performance and stability.
• Manage the lifecycle of client IT assets, including procurement and upgrades.

Skills

Strong communication skills

Customer-focused mindset

Proactive problem-solving

Trust-building

Education

Bachelor’s degree in computer science or equivalent work experience

Tools

Microsoft Azure

VMware

Microsoft 365

Active Directory

Job description

A leading managed services provider is seeking a Technical Account Manager in Indianapolis, IN. The role involves managing client relationships, providing technical guidance, and ensuring the stability of IT environments. Ideal candidates should have over 7 years of experience, knowledge in server operating systems and cybersecurity, and a proactive approach to problem-solving. This position offers rich benefits and a competitive salary package between $97,000 and $120,000 plus bonuses.