Remote MSP IT Help Desk Engineer

Endsight; Napa (CA); Remote; USD 46,000 - 60,000; Full time

Benefits offered by this job

Medical coverage for employee and 100%

Dental & Vision

401(k) with employer matching

Paid time off

9 paid holidays

Job summary

Endsight seeks an experienced IT Help Desk professional for a remote role serving clients primarily from Napa and the East Bay Area. The role requires providing expert remote support, handling diverse systems, and delivering high‑quality client service with a calm, solution‑oriented approach.

You’ll collaborate with teammates, continuously learn new technologies, and occasionally travel to local client sites or the Napa office as business needs arise.

Qualifications

• Must have 5 years minimum IT Help Desk experience.
• Must have 3 years IT MSP experience.
• Strong customer service mindset and communication skills.
• Ability to manage multiple priorities and stay organized.
• Willingness to travel to client sites as needed.

Responsibilities

• Provide remote IT support across diverse systems and platforms.
• Resolve complex technical issues with patience and care.
• Collaborate with teammates to ensure top‑notch client experiences.
• Continuously learn new technologies and sharpen skills.
• Occasionally head onsite for installations and troubleshooting.

Skills

IT Help Desk

MSP experience

Customer Service

Communication skills

Time management

Education

Bachelor's degree or equivalent experience

Tools

CompTIA A+/Network+/Security

Microsoft Certifications

VMware

Citrix

Apple certifications

Job description

Endsight seeks an experienced IT Help Desk professional for a remote role serving clients primarily from Napa and the East Bay Area. The role requires providing expert remote support, handling diverse systems, and delivering high‑quality client service with a calm, solution‑oriented approach.

You’ll collaborate with teammates, continuously learn new technologies, and occasionally travel to local client sites or the Napa office as business needs arise.