IT Help Desk Engineer

Endsight; Napa (CA); Teletrabalho; USD 46 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage for employee and 100%

Dental & Vision

401(k) with employer matching

Paid time off

9 paid holidays

Resumo da oferta

Endsight seeks an experienced IT Help Desk professional for a remote role serving clients primarily from Napa and the East Bay Area. The role requires providing expert remote support, handling diverse systems, and delivering high‑quality client service with a calm, solution‑oriented approach.

You’ll collaborate with teammates, continuously learn new technologies, and occasionally travel to local client sites or the Napa office as business needs arise.

Qualificações

• Must have 5 years minimum IT Help Desk experience.
• Must have 3 years IT MSP experience.
• Strong customer service mindset and communication skills.
• Ability to manage multiple priorities and stay organized.
• Willingness to travel to client sites as needed.

Responsabilidades

• Provide remote IT support across diverse systems and platforms.
• Resolve complex technical issues with patience and care.
• Collaborate with teammates to ensure top‑notch client experiences.
• Continuously learn new technologies and sharpen skills.
• Occasionally head onsite for installations and troubleshooting.

Conhecimentos

IT Help Desk

MSP experience

Customer Service

Communication skills

Time management

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

CompTIA A+/Network+/Security

Microsoft Certifications

VMware

Citrix

Apple certifications

Descrição da oferta de emprego

Description

Department: Response Center

Location: Napa

Compensation: $33.65 - $43.25 / hour

This is a remote role; however, candidates must reside within 25 miles of our Napa office or within the East Bay Area, CA. Employees may also be required to travel to local client sites and/or the Napa office as business needs arise.

You’re the kind of person who helps others succeed. You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled. But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand.

That’s where Endsight comes in.

Who We Are

Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best. We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.

Purpose--What You'll Do

You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.

• Providing remote IT support across a variety of systems and platforms
• Solving complex challenges with patience, curiosity, and a service-first mindset
• Collaborating closely with teammates to create consistently excellent client experiences
• Continuously learning new technologies and sharpening your craft
• Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Who Thrives Here

• Take pride in helping others succeed
• Love mastering your tools and improving your craft
• Communicate clearly and stay composed under pressure
• Are energized by teamwork and mutual respect
• Want to grow in a place where your success helps everyone win

Qualifications

• Must have 5 years minimum IT Help Desk
• Must have 3 years IT MSP experience
• Strong aptitude for Customer Service
• Ability to organize and manage multiple priorities
• Excellent analytical, verbal, and written communication skills
• Ability to adapt quickly to new technologies and changing business requirements
• Able and willing to collaborate as part of a team
• Reliable Transportation and Current Driver's license
• Respond to emergency situations effectively, maintaining poise and focus

Preferred

• Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
• Bachelor's degree (in a related field) or equivalent experience
• Strong Networking Skills

Join a Team That’s All-In on Helping You Thrive

If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.

Benefits...What You’ll Get

• Medical: Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Pathing

AI Use Policy

While Endsight embraces AI as part of how we work, we require that all written application responses reflect the candidate's own thinking and voice. Replies that appear to be generated in whole or in substantial part by AI tools, including those that are labeled, signed, or disclosed as AI generated, may be disqualified from consideration. If you need an accommodation during the application process, please contact us at [e-mail].