IT Strategy Consultant (CSM)

Endsight

Napa (CA)

Hybrid

USD 65,000 - 85,000

Full time

4 hours ago

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Benefits offered by this job

Medical coverage

Dental & Vision

401(k) matching

Paid time off

Holidays

Career pathing

Job summary

Endsight, a Napa-based MSP, seeks an IT Strategy Consultant (CSMs) to oversee a client portfolio and act as a technical and consultative resource. The role blends remote check-ins with onsite visits within 35 miles of Napa, CA, supporting clients with IT strategy and implementation.

Ideal candidates have 2+ years in technical account management or IT leadership, strong cloud/infrastructure knowledge, and the ability to translate tech concepts for executives.

Qualifications

2+ years in Technical Account Management, IT Consulting, vCIO, or IT leadership roles
Experience with IT budgeting and technology roadmap development
Experience presenting to C-level executives
Experience with ROI analysis and communicating value
Ability to translate technical concepts into business terms
Strong knowledge of Cloud and Infrastructure technologies
Excellent analytical, verbal, and written communication skills
Ability to adapt quickly to new technologies and changing business requirements
Able to collaborate as part of a team and respond to emergencies effectively

Responsibilities

Oversee an assigned portfolio of clients, serving as a technical and consultative resource
Collaborate with Endsight teams to support clients in utilizing, maintaining, and implementing IT solutions
Prioritize client satisfaction and manage accounts efficiently

Skills

Client relationship mgmt

Cloud & Infrastructure

ROI analysis

Executive presentation

IT budgeting & roadmaps

Tech-to-business translation

Team collaboration

Emergency response

Education

Bachelor's degree or equivalent

Tools

Windows/Mac

Active Directory

Office 365 / G Suite

SQL

Exchange

Sophos/SonicWALL/Cisco

RDS/Citrix/VPN

VMware/Hyper-V

Job description

DescriptionLocation | Napa, CA (Hybrid, must reside within 35 miles)

Department: Client Strategy
Employment Type: Full Time
Location: Napa
Compensation: $65,000 - $85,000 / year

DescriptionLocation | Napa, CA (Hybrid, must reside within 35 miles)

This role is hybrid, so you won't be commuting into the office every day. That said, our clients love seeing a familiar face, so you'll head onsite for client visits and meetings as needed. Because of that, we're looking for someone who lives within 35 miles of Napa, CA.

Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive? A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It's fast-paced, like drinking from a firehose, but this gives you a tremendous opportunity for hands-on experience with the newest platforms and a range of unique environments. At all times we have each other's backs and want you to succeed and thrive. We know our most important assets are PEOPLE like you, and we're looking forward to having you meet our team! Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive. We work for our clients and our colleagues with an ambition to pursue "excellent customer experiences at EVERY opportunity." Our vision is to be a lot like a great university - a place where employees come, make lifelong connections with other incredible people and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.

Benefits

Medical: Company pays 100% of the base plan for the employee and family
Dental & Vision
401(k) with employer matching
Accrued Paid Time Off
9 Paid Holidays
Career Pathing

Purpose

Endsight's IT Strategy Consultant (CSMs) are responsible for overseeing an assigned portfolio of clients, serving as both a technical and consultative resource. They collaborate with various departments within Endsight to support clients in utilizing, maintaining, and implementing IT solutions. CSMs prioritize client satisfaction by thoroughly understanding and addressing IT needs, fostering strong professional relationships, and managing accounts with efficiency and effectiveness.

Skills, Knowledge and Expertise

Our ideal candidate possesses a high-level of emotional intelligence (EQ), enabling them to build strong and lasting client relationships. They excel in overcoming objections and have the ability to reframe situations as needed to achieve positive outcomes with clients. Additionally, they should have strong knowledge of cloud and infrastructure technologies to effectively guide clients in leveraging these solutions.

Qualifications Required

2 years of experience in any of the following roles: Technical Account Management, High- level of IT Consulting, vCIO, IT Director or IT Management experience
Experience with IT budgeting and technology roadmap development
Experience in presenting to C-level executives
Experience with ROI analysis
Ability to translate technical concepts into business terms
Strong knowledge of Cloud and Infrastructure technologies
Strong aptitude for Customer Service
Excellent analytical, verbal, and written communication skills
Ability to adapt quickly to new technologies and changing business requirements
Able and willing to collaborate as part of a team in various roles
Respond to emergency situations effectively, maintaining poise and focus
Ability to organize and manage multiple priorities
LOCATION: This is a hybrid role, the ideal candidate will live within commutable proximity of our Napa Office and assigned client base, requiring a blend of in-office presence, onsite client meetings, and remote check-ins to ensure comprehensive support and engagement.