Remote IT Helpdesk Technician (MSP)

CyberSheath Services; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

CyberSheath Services International LLC is seeking a Helpdesk Technician I for remote work in the United States. The role provides day-to-day support for client IT systems, covering on-premise and cloud environments, with emphasis on security tools deployment and proactive issue resolution.

The candidate will handle end-user hardware, software, and cloud services, operate within a MSP-focused team, and contribute to documentation, onboarding/offboarding, and escalation processes.

Qualifications

• Minimum 1+ years working for an MSP.
• 3+ years in IT Helpdesk with remote support.
• Experience with ConnectWise Manage.
• Experience with Windows and Office 365/Azure.
• Strong customer service and communication skills.
• Authorized to work in the U.S.

Responsibilities

• Provide day-to-day IT helpdesk support for client systems.
• Troubleshoot end-user hardware, software, and cloud services.
• Manage tickets in the helpdesk system and document work.
• Onboard and offboard clients and users.
• Maintain security tools and agents.

Skills

Customer service

Troubleshooting

Communication

Remote support

Team collaboration

Education

Diploma

Tools

ConnectWise Manage

Automate

Labtech

Continuum

NinjaOne

Job description

CyberSheath Services International LLC is seeking a Helpdesk Technician I for remote work in the United States. The role provides day-to-day support for client IT systems, covering on-premise and cloud environments, with emphasis on security tools deployment and proactive issue resolution.

The candidate will handle end-user hardware, software, and cloud services, operate within a MSP-focused team, and contribute to documentation, onboarding/offboarding, and escalation processes.