Remote IT Help Desk Engineer: Calm, Customer-Focused

Endsight; Napa (CA); On-site; USD 39,729 - 59,581; Full time

Benefits offered by this job

100% medical coverage for employees and family

Dental & Vision benefits

401(k) with employer matching

Accrued Paid Time Off

9 Paid Holidays

Career Pathing

Job summary

Endsight in Napa, California is seeking an IT Help Desk Engineer to provide remote support across various IT systems. In this full-time role, you will collaborate with team members to ensure excellent client experiences while continuously learning and adapting to new technologies.

The ideal candidate has at least 5 years of IT Help Desk experience and must possess strong customer service skills. The position offers comprehensive benefits including 100% medical coverage for employees and their families, a 401(k) plan with company matching, and paid time off.

Qualifications

• 5+ years of IT Help Desk experience required.
• Previous MSP experience is a must.
• Strong customer service aptitude necessary.
• Ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Provide remote IT support across various systems.
• Solve complex technology challenges calmly.
• Collaborate closely with team members.
• Continuously learn new technologies.
• Perform onsite installations and troubleshooting when needed.

Skills

Customer service

Problem solving

Analytical skills

Communication

Team collaboration

Education

Bachelor’s degree in a related field or equivalent experience

Tools

CompTIA Certifications (A+, Network, Security)

Microsoft Associate/Expert

VMware

Apple

Citrix

Job description

Endsight in Napa, California is seeking an IT Help Desk Engineer to provide remote support across various IT systems. In this full-time role, you will collaborate with team members to ensure excellent client experiences while continuously learning and adapting to new technologies.

The ideal candidate has at least 5 years of IT Help Desk experience and must possess strong customer service skills. The position offers comprehensive benefits including 100% medical coverage for employees and their families, a 401(k) plan with company matching, and paid time off.