Remote MSP IT Help Desk Specialist

gobravvo; United States; Remote; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

gobravvo is seeking an IT Help Desk Support Specialist (MSP) to deliver remote end-user support and system troubleshooting for US-based clients. You will manage Windows desktops, Windows Server environments, and network services while coordinating with a global MSP team from Manila.

The role emphasizes proactive monitoring, strong customer service, and effective communication. This is a full-time remote position with opportunities for growth and hands-on exposure to modern IT tools.

Qualifikationen

• Minimum of three years in IT help desk, desktop support, or a similar technical support role.
• Experience with Remote Management & Monitoring (RMM) tools such as ConnectWise, Kaseya, or Ninja.
• Familiarity with PSA or ticketing systems like Autotask.
• Background in network and firewall administration, specifically with SonicWall and Meraki devices.
• Strong troubleshooting skills for networks, servers, and workstations.
• Excellent customer service orientation, with a professional and courteous approach.
• Outstanding written and verbal communication skills, including group presentations.
• Demonstrated reliability and a strong work ethic.

Aufgaben

• Deliver prompt and effective end-user assistance for technical issues.
• Serve as the main point of contact for Windows Desktop related problems, ensuring swift resolution.
• Support Windows Server environments, including Windows 2016 and Windows 2019.
• Monitor alert systems and respond according to established protocols.
• Analyze event logs and messages to identify and repair system issues.
• Manage escalated service requests that require advanced troubleshooting skills.
• Facilitate new user onboarding, including account setup and access provisioning.
• Assist with installation and maintenance of network services and equipment.
• Provide LAN and WAN installation and ongoing support.
• Install and support network hardware, ensuring optimal configuration and performance.
• Support additional IT infrastructure such as door card access, wander guard, lighting, and HVAC systems.

Kenntnisse

End-user support

Remote troubleshooting

Customer service

Network concepts

Ausbildung

Associate degree in IT or related field

Tools

ConnectWise

Kaseya

NinjaRMM

Autotask

Jobbeschreibung

gobravvo is seeking an IT Help Desk Support Specialist (MSP) to deliver remote end-user support and system troubleshooting for US-based clients. You will manage Windows desktops, Windows Server environments, and network services while coordinating with a global MSP team from Manila.

The role emphasizes proactive monitoring, strong customer service, and effective communication. This is a full-time remote position with opportunities for growth and hands-on exposure to modern IT tools.