Remote Mortgage Support Specialist

MCI Careers; Tennessee; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is hiring for a customer service position focused on mortgage support in Tennessee. Ideal candidates are energetic and customer-oriented, offering competitive compensation and benefits including paid time off, health coverage, and extensive training. Responsibilities include handling calls, resolving customer issues, and documenting interactions accurately. MCI values career growth and provides a team-oriented environment to foster professional development.

Qualifications

• Must be 18 years of age.
• Ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills.
• Must be customer service oriented.
• Strong team orientation and positive attitude.

Responsibilities

• Handle inbound customer calls professionally.
• Listen to customers and resolve their issues.
• Ensure first call resolution.
• Document call resolution accurately.
• Comply with confidentiality requirements.

Skills

Customer service orientation

Multitasking

Problem solving

Communication skills

Team orientation

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI Careers is hiring for a customer service position focused on mortgage support in Tennessee. Ideal candidates are energetic and customer-oriented, offering competitive compensation and benefits including paid time off, health coverage, and extensive training. Responsibilities include handling calls, resolving customer issues, and documenting interactions accurately. MCI values career growth and provides a team-oriented environment to foster professional development.