Remote Mortgage Support Specialist | Growth & Training

MCI Careers; Iowa (LA); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Paid Training

Job summary

MCI Careers is looking for a dedicated customer service representative to assist mortgage customers nationwide. The role requires handling inbound calls, answering questions, and resolving issues while maintaining professional and effective communication. Ideal candidates will be reliable, customer-oriented, and able to multi-task using multiple systems. The position offers a supportive environment and opportunities for growth within the company. Applicants must have a high school diploma and be confident in their communication abilities.

Qualifications

• Must be 18 years of age.
• Familiarity with PC applications.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound customer calls professionally.
• Listen to customers and resolve issues.
• Document call resolution accurately.

Skills

Customer service orientation

Communication skills

Multi-tasking

Problem-solving

Organizational skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is looking for a dedicated customer service representative to assist mortgage customers nationwide. The role requires handling inbound calls, answering questions, and resolving issues while maintaining professional and effective communication. Ideal candidates will be reliable, customer-oriented, and able to multi-task using multiple systems. The position offers a supportive environment and opportunities for growth within the company. Applicants must have a high school diploma and be confident in their communication abilities.