Remote Mortgage Support Specialist

MCI Careers; New Mexico; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers is seeking a Customer Service Representative in New Mexico to assist mortgage customers by handling inbound calls, resolving issues, and ensuring excellent customer experience. The ideal candidate will have a high school diploma and strong skills in communication and problem-solving. MCI offers various benefits including paid time off, health benefits, and a focus on career growth. Be part of a team that values your contributions and provides an engaging work environment.

Qualifications

• Must be 18 years of age.
• Ability to type swiftly and accurately 30-45 words per minute.
• Read and speak English fluently.

Responsibilities

• Handle inbound customer calls in a courteous, timely manner.
• Listen to customers and resolve customer issues.
• Comply with requirements surrounding confidential information.

Skills

Customer service orientation

Communication skills

Organizational skills

Problem-solving abilities

Ability to multi-task

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking a Customer Service Representative in New Mexico to assist mortgage customers by handling inbound calls, resolving issues, and ensuring excellent customer experience. The ideal candidate will have a high school diploma and strong skills in communication and problem-solving. MCI offers various benefits including paid time off, health benefits, and a focus on career growth. Be part of a team that values your contributions and provides an engaging work environment.