Remote Mortgage Support Specialist

MCI Careers; Nebraska; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers is seeking motivated customer service representatives to support mortgage customers. In this role, you’ll resolve customer inquiries and provide exemplary service through inbound calls. Candidates must be at least 18 years old and possess a high school diploma or equivalent. Ideal applicants are organized, customer-oriented, and possess strong communication skills. This position features comprehensive training and competitive benefits including paid time off, health coverage, and incentives.

Qualifications

• Must be 18 years of age.
• Ability to type swiftly and accurately at 30-45 words per minute.
• Excellent interpersonal and communication skills.

Responsibilities

• Handle inbound customer calls in a courteous, timely, and professional manner.
• Resolve customer issues and ensure first call resolution.
• Document call details and customer interactions in CRM.

Skills

Customer service orientation

Conflict resolution

Multi-tasking ability

Organizational skills

Communication skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI Careers is seeking motivated customer service representatives to support mortgage customers. In this role, you’ll resolve customer inquiries and provide exemplary service through inbound calls. Candidates must be at least 18 years old and possess a high school diploma or equivalent. Ideal applicants are organized, customer-oriented, and possess strong communication skills. This position features comprehensive training and competitive benefits including paid time off, health coverage, and incentives.