Remote Mortgage Customer Support Specialist

MCI; Idaho; Remote; USD 48,900 - 66,200; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Medical, Dental, Vision, and Life Insurance

Retirement Savings

Career Growth Opportunities

Casual Dress Code

Job summary

A leading business process outsourcing company, MCI, invites applications for the role of Remote Mortgage Customer Service Representative. This full-time position involves supporting mortgage customers and requires strong communication skills, problem solving, and the ability to multi-task. MCI offers competitive compensation and comprehensive benefits including paid training, health insurance, and career growth opportunities.

Qualifications

• Must be 18 years of age.
• Ability to type 30-45 WPM.
• Familiarity with computer and Windows PC applications.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer issues effectively.
• Document call resolutions in appropriate systems.

Skills

Customer service orientation

Problem solving

Communication skills

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

A leading business process outsourcing company, MCI, invites applications for the role of Remote Mortgage Customer Service Representative. This full-time position involves supporting mortgage customers and requires strong communication skills, problem solving, and the ability to multi-task. MCI offers competitive compensation and comprehensive benefits including paid training, health insurance, and career growth opportunities.