Remote Mortgage Customer Care Specialist

MCI; Indiana (PA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits after 60 days

Retirement savings programs

Paid training

Casual dress code

Job summary

MCI is seeking dedicated individuals for a remote customer service role, supporting mortgage customers and ensuring top-notch service. Ideal candidates will possess a high school diploma and strong organizational, communication, and problem-solving skills.

This position requires handling inbound calls, resolving issues, and maintaining accurate CRM records. Benefits include health insurance, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years of age.
• Ability to multi-task using multiple screens and systems while on the phone.
• Excellent communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer issues and escalate when necessary.
• Maintain accurate customer CRM records.
• Follow client processes for financial inquiries.

Skills

Multi-tasking

Typing Speed 30–45 WPM

Fluent English

Organizational Skills

Interpersonal Skills

Problem Solving

Customer Focus

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Windows PC Applications

Job description

MCI is seeking dedicated individuals for a remote customer service role, supporting mortgage customers and ensuring top-notch service. Ideal candidates will possess a high school diploma and strong organizational, communication, and problem-solving skills.

This position requires handling inbound calls, resolving issues, and maintaining accurate CRM records. Benefits include health insurance, paid time off, and opportunities for career growth.