Remote Mortgage Support Specialist

MCI Careers; Kentucky; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Job summary

MCI Careers is looking for a customer service representative in Kentucky to support mortgage customers. This role involves handling inbound calls, resolving customer issues, and maintaining accurate records in the CRM. Candidates must have a high school diploma, be at least 18 years old, and possess strong communication and organizational skills. MCI offers competitive compensation, benefits, paid time off, and opportunities for career growth within a supportive environment.

Qualifications

• Must be 18 years of age.
• The ability to read and speak English fluently.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound customer calls in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Create and maintain customer CRM records.

Skills

Customer service orientation

Problem-solving

Communication skills

Multi-tasking

Organizational skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI Careers is looking for a customer service representative in Kentucky to support mortgage customers. This role involves handling inbound calls, resolving customer issues, and maintaining accurate records in the CRM. Candidates must have a high school diploma, be at least 18 years old, and possess strong communication and organizational skills. MCI offers competitive compensation, benefits, paid time off, and opportunities for career growth within a supportive environment.