Remote Mortgage Support Specialist | Growth & Training

MCI; Virginia (IL); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers is looking for dedicated customer service representatives to support mortgage customers in Virginia. You will be responsible for resolving customer issues through effective communication and following client processes to ensure satisfaction.

The ideal candidate should possess a high school diploma, strong multitasking ability, and excellent communication skills. MCI offers comprehensive training and a positive work environment with competitive compensation and benefits.

Qualifications

• Must be 18 years of age.
• Ability to read and speak English fluently.
• Excellent organizational, written, and oral communication skills.
• Strong team orientation with a positive attitude.

Responsibilities

• Handle inbound customer calls in a courteous and professional manner.
• Resolve customer issues and ensure first call resolution.
• Maintain accurate customer CRM records.
• Comply with policies and procedures.

Skills

Customer service orientation

Communication skills

Multi-tasking

Problem-solving

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Customer Relationship Management (CRM) Software

Job description

MCI Careers is looking for dedicated customer service representatives to support mortgage customers in Virginia. You will be responsible for resolving customer issues through effective communication and following client processes to ensure satisfaction.

The ideal candidate should possess a high school diploma, strong multitasking ability, and excellent communication skills. MCI offers comprehensive training and a positive work environment with competitive compensation and benefits.