Mortgage Customer Care Specialist | Paid Training & Growth

MCI Careers; Kansas; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Job summary

MCI Careers is hiring for a customer service position supporting mortgage customers. The ideal candidate will handle inbound calls courteously, troubleshoot issues, and document interactions. Applicants must be at least 18 years old, have a high school diploma, and possess excellent communication skills. The position offers competitive compensation, a supportive work environment, and various benefits including health insurance and paid time off. Apply now to join a rapidly growing team!

Qualifications

• Must be 18 years of age.
• Ability to multi-task using multiple screens and systems.
• Ability to read and speak English fluently.
• Strong team orientation and customer focus with positive attitude.

Responsibilities

• Handle inbound customer calls in a courteous manner.
• Listen to customers, understand their needs, and resolve issues.
• Document call resolution in appropriate systems.

Skills

Customer service orientation

Communication skills

Multi-tasking

Problem-solving

Typing speed of 30-45 WPM

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI Careers is hiring for a customer service position supporting mortgage customers. The ideal candidate will handle inbound calls courteously, troubleshoot issues, and document interactions. Applicants must be at least 18 years old, have a high school diploma, and possess excellent communication skills. The position offers competitive compensation, a supportive work environment, and various benefits including health insurance and paid time off. Apply now to join a rapidly growing team!