Remote Mortgage Support Specialist

MCI; Louisiana (MO); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental and vision coverage

Retirement savings programs

Paid training

Job summary

MCI seeks a Remote Customer Service Representative to support mortgage customers across the U.S. Key responsibilities include handling inbound calls, understanding customer needs, and resolving issues effectively.

The ideal candidate requires a high school diploma, excellent communication skills, and basic computer literacy. Benefits include paid time off, health coverage, and career-growth opportunities.

Qualifications

• Minimum 18 years of age.
• Ability to multi-task using multiple screens/systems during calls.
• Fluency in speaking and reading English.
• Reliable attendance and punctuality.

Responsibilities

• Handle inbound customer calls courteously and timely.
• Achieve first-call resolution through problem solving.
• Create and maintain CRM records with accurate call details.

Skills

Customer-service orientation

Excellent written and oral communication skills

Typing speed 30–45 wpm

Basic computer literacy

Knowledge of Microsoft Office

Education

High School diploma or equivalent

Job description

MCI seeks a Remote Customer Service Representative to support mortgage customers across the U.S. Key responsibilities include handling inbound calls, understanding customer needs, and resolving issues effectively.

The ideal candidate requires a high school diploma, excellent communication skills, and basic computer literacy. Benefits include paid time off, health coverage, and career-growth opportunities.