In-Store Mobile Expert: Customer Solutions & Sales

T-MOBILE USA, Inc.; Irvine (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Dental insurance

Vision insurance

Discounts on mobile service

Commuter benefits

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers in partner store locations and represent the brand while driving sales and service excellence. You will identify needs and recommend wireless solutions, using digital tools and solution-based selling to enhance understanding and satisfaction.

The role emphasizes meeting sales targets, delivering quality experiences, and maintaining high service standards across locations, contributing to customer loyalty and overall performance.

Qualifications

• High School Diploma or GED required.
• Experience preferred in T-Mobile Mobile Associate role (30 days).
• Customer service and/or sales experience in retail preferred.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively.
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems.
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty.
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

30 days T-Mobile Mobile Associate experience (Preferred)

6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers in partner store locations and represent the brand while driving sales and service excellence. You will identify needs and recommend wireless solutions, using digital tools and solution-based selling to enhance understanding and satisfaction.

The role emphasizes meeting sales targets, delivering quality experiences, and maintaining high service standards across locations, contributing to customer loyalty and overall performance.