Mobile Wireless Specialist

T-MOBILE USA, Inc.; New Haven (CT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology, and guide them through their shopping journey. You will build product knowledge, use digital tools, and recommend service plans in a fast-paced retail environment.

The role emphasizes customer interaction, problem solving, and using digital resources to enhance the buying experience. Training provided with opportunities for growth and incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in retail.
• Strong communication and customer service skills.
• Ability to learn and use digital tools and product knowledge.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Demonstrate network coverage and plan features using digital tools.
• Complete required training on retail processes and wireless tech.
• Collaborate with teammates to ensure a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology, and guide them through their shopping journey. You will build product knowledge, use digital tools, and recommend service plans in a fast-paced retail environment.

The role emphasizes customer interaction, problem solving, and using digital resources to enhance the buying experience. Training provided with opportunities for growth and incentives.