Mobile Retail Expert — Tech & Service Sales

T-Mobile US Inc.; Middletown (RI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, and help customers throughout their shopping journey to build satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with opportunities for growth and stock-based incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred within a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Communication

Customer problem solving

Sales

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma

Job description

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, and help customers throughout their shopping journey to build satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with opportunities for growth and stock-based incentives.