Retail Mobile Expert — Customer‑Centric Sales

T-Mobile; Grand Prairie (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k)

Stock grants

Paid time off

Health benefits

Job summary

T-Mobile USA seeks a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will gain proficiency in customer service and sales while using digital tools to demonstrate network coverage and benefits.

Training is provided, including on-the-job coaching; after 90 days you may advance to Mobile Expert with incentives. All employees participate in the Total Rewards program, stock grants, 401(k), health benefits, paid time

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Multitasking

Problem solving

Engaging people

Education

High School Diploma or GED

Job description

T-Mobile USA seeks a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment. You will gain proficiency in customer service and sales while using digital tools to demonstrate network coverage and benefits.

Training is provided, including on-the-job coaching; after 90 days you may advance to Mobile Expert with incentives. All employees participate in the Total Rewards program, stock grants, 401(k), health benefits, paid time