Wireless Retail Specialist — Customer Experience & Tech Solutions

T-MOBILE USA, Inc.; Reidsville (GA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating our technology and service options. You will build product knowledge, assist shoppers, and guide them through their journey with digital tools and personalized solutions.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, aiming to deliver exceptional customer satisfaction and loyalty while contributing to team goals.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrating our technology and service options. You will build product knowledge, assist shoppers, and guide them through their journey with digital tools and personalized solutions.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, aiming to deliver exceptional customer satisfaction and loyalty while contributing to team goals.