Remote Merchant Operations Specialist

Thanx; Columbia (SC); Remote; USD 80,000 - 110,000; Full time

Job summary

Thanx is a remote-friendly loyalty and guest engagement platform for restaurants. We enable merchants to launch and monitor loyalty programs, mobile apps, and online ordering, with integrations behind them.

You will configure merchant setups, connect partner integrations, investigate issues, monitor location health, and manage card network enrollment. We embrace AI-driven tooling and expect you to work closely with Support, Customer Success, Implementation, Product, and Engineering.

Responsibilities

• Configure merchant setups. Set up and update loyalty, rewards, app, and online ordering for new and existing merchants. This is a high-volume part of the job, so accuracy and speed both matter.
• Connect partner integrations. Link merchants to their POS, ordering, and delivery partners, handle credentials, and work with partner teams when something needs their side.
• Investigate and resolve issues. Take escalations from Support and Customer Success, work out what is actually happening, and either fix it or give Engineering a clear bug report with the evidence.
• Monitor location health. Catch locations that go quiet, integrations that break, and cards that stop transacting before merchants report them.
• Manage card network enrollment. Enroll locations

Job description

Thanx is a remote-friendly loyalty and guest engagement platform for restaurants. We enable merchants to launch and monitor loyalty programs, mobile apps, and online ordering, with integrations behind them.

You will configure merchant setups, connect partner integrations, investigate issues, monitor location health, and manage card network enrollment. We embrace AI-driven tooling and expect you to work closely with Support, Customer Success, Implementation, Product, and Engineering.