Remote Member Experience Guide - Healthcare Support

SCAN Health Insurance; New Mexico; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Floating holiday

Birthday off

Volunteer days

401(k) match

Tuition reimbursement

Job summary

SCAN Health Insurance is seeking a Member Experience Guide for remote work across the United States. You will serve as a trusted partner, translating benefits and processes into clear guidance, handling high-volume inquiries with empathy and accountability.

Requirements include a High School Diploma or equivalent, 1+ year in customer service (healthcare or contact center), experience resolving issues, and fluency in English.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service experience in contact center or healthcare.
• English fluency (read, write, speak) required.
• Experience resolving customer issues across multiple systems.

Skills

Customer service

Multitask

Empathy

English

Provider office experience

Education

High School Diploma

Job description

SCAN Health Insurance is seeking a Member Experience Guide for remote work across the United States. You will serve as a trusted partner, translating benefits and processes into clear guidance, handling high-volume inquiries with empathy and accountability.

Requirements include a High School Diploma or equivalent, 1+ year in customer service (healthcare or contact center), experience resolving issues, and fluency in English.