Remote Member Experience Guide – Health

SCAN Health Insurance; Yuma (AZ); Remote; USD 23,000 - 32,000; Full time

Job summary

SCAN Health Insurance is seeking a Member Experience Guide to serve as a trusted partner for members, handling inquiries from start to resolution with empathy and clarity. The role emphasizes translating benefits and claims into simple guidance and delivering high-quality service.

Candidates should have 1+ years in customer service in healthcare settings and English proficiency, with fluency in additional languages preferred. Remote work available for specified US locations.

Qualifications

• High School Diploma or Equivalent Experience.
• 1+ years of customer service in contact center, healthcare, hospitality, or service-oriented environment.
• Experience resolving customer issues, managing multiple systems, and handling high-volume interactions.
• English required (Read, Write, Spoken).
• Experience in a provider office, medical group, hospital, or health plan.
• Fluency in Spanish, Cantonese, Mandarin, Korean or Vietnamese desired.

Responsibilities

• Serve as a trusted partner to members, owning interactions from inquiry to resolution with empathy, clarity and accountability.
• Translate benefits, claims and processes into simple, actionable guidance for members.
• Deliver high-quality, empathetic and effective service and demonstrate leadership in daily actions.

Skills

Customer service

Empathy

English proficiency

Multilingual (Spanish)

Multilingual (Cantonese)

Multilingual (Mandarin)

Multilingual (Korean)

Multilingual (Vietnamese)

High-volume interactions

Provider/hospital experience

Education

High School Diploma or equivalent

Job description

SCAN Health Insurance is seeking a Member Experience Guide to serve as a trusted partner for members, handling inquiries from start to resolution with empathy and clarity. The role emphasizes translating benefits and claims into simple guidance and delivering high-quality service.

Candidates should have 1+ years in customer service in healthcare settings and English proficiency, with fluency in additional languages preferred. Remote work available for specified US locations.