Remote Member Experience Guide – Care Advocate

SCAN; Mountain Home (TX); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote Work

Annual Bonus Program

Wellness Program

PTO & Holidays

401(k) with employer match

Tuition Reimbursement

Employee Recognition

Community impact

Job summary

SCAN is hiring a Member Experience Guide to support members across remote locations in AZ, NV, TX, and WA. You will handle inquiries from start to finish with empathy, aiming for first‑call resolution and clear guidance on benefits and claims.

This role emphasizes member obsession, problem solving, and continuous improvement while working in a remote setting. Ideal candidates have high school completion, 1+ year in customer service, and comfort navigating healthcare-related systems.

Qualifications

• High School Diploma or Equivalent Experience.
• 1+ years of customer service experience in a contact center, healthcare, hospitality, or service‑oriented environment.
• Experience resolving customer issues, managing multiple systems, and handling high‑volume interactions.
• Required: English (Read, Write, Spoken)

Responsibilities

• Connect with empathy and member‑first focus: Build trust through active listening and prioritizing member needs.
• Own the end‑to‑end experience: Resolve inquiries and concerns with accountability.
• Deliver solution paths by applying critical thinking and proactive problem‑solving.
• Translate benefits, claims, and processes into simple, actionable guidance for members.
• Demonstrate tenacity to resolve complex or ambiguous situations.
• Provide clear next steps and follow‑through to ensure closure.

Skills

Customer Service

Active Listening

English Proficiency

Education

High School Diploma or Equivalent

Job description

SCAN is hiring a Member Experience Guide to support members across remote locations in AZ, NV, TX, and WA. You will handle inquiries from start to finish with empathy, aiming for first‑call resolution and clear guidance on benefits and claims.

This role emphasizes member obsession, problem solving, and continuous improvement while working in a remote setting. Ideal candidates have high school completion, 1+ year in customer service, and comfort navigating healthcare-related systems.