Remote Member Experience Guide — Empathetic Support

SCAN Health Insurance; Yuma (AZ); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual bonus program

Generous PTO

401(k) with employer match

Tuition reimbursement

Volunteer days

Job summary

SCAN Health Insurance is seeking a remote Member Experience Guide to support our members across multiple locations. You will own interactions from inquiry to resolution with empathy, translating complex benefits and claims into easy-to-understand guidance.

The role emphasizes high-quality service and accountability in a fast-paced environment. You will work from home, serving members in a remote mode with English language requirements and optional multilingual skills.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of customer service experience in a contact center, healthcare, hospitality, or service-oriented environment.
• English proficiency (read, write, spoken) required.

Responsibilities

• Serve as a trusted partner to members from inquiry to resolution.
• Translate benefits, claims, and processes into simple, actionable guidance.
• Handle high-volume interactions with empathy and accuracy.

Skills

Customer service

Empathy

Multitasking

Communication

Education

High School Diploma or equivalent

Job description

SCAN Health Insurance is seeking a remote Member Experience Guide to support our members across multiple locations. You will own interactions from inquiry to resolution with empathy, translating complex benefits and claims into easy-to-understand guidance.

The role emphasizes high-quality service and accountability in a fast-paced environment. You will work from home, serving members in a remote mode with English language requirements and optional multilingual skills.