Remote Member Experience Specialist (Healthcare)

SCAN Health Insurance; Carson City (NV); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Annual bonus program

Wellness program

PTO - holidays + floating holiday

401(k) with employer match

Tuition reimbursement

Employee recognition program

Job summary

SCAN Health Insurance in the United States seeks a Customer Experience Advocate to support members remotely. You will connect with empathy, own the end-to-end experience, and aim for first-call resolution while translating complex benefits into clear guidance.

Ideal candidates have 1+ years in customer service, strong English skills, and a commitment to compassionate care. Benefits include a bonus program, wellness program, generous PTO, 401(k) match, and tuition reimbursement.

Qualifications

• 1+ years of customer service experience in a contact center, healthcare, hospitality, or service setting.
• Experience resolving customer issues, and handling high-volume interactions.
• English language proficiency (read, write, spoken).

Responsibilities

• Connect with empathy and member-first focus to build trust.
• Own end-to-end experience and seek first-call resolution when possible.
• Deliver path-to-yes solutions by applying critical thinking and problem-solving.
• Translate benefits, claims, and processes into simple guidance.
• Demonstrate tenacity in complex situations and escalate only when needed.
• Provide clear next steps, follow-up, and closure.
• Identify process gaps and advocate for improvements.
• Contribute to continuous improvement and high service delivery standards.

Skills

Empathy

Compassion

Tenacity

Resolve

Education

High School Diploma or equivalent

Job description

SCAN Health Insurance in the United States seeks a Customer Experience Advocate to support members remotely. You will connect with empathy, own the end-to-end experience, and aim for first-call resolution while translating complex benefits into clear guidance.

Ideal candidates have 1+ years in customer service, strong English skills, and a commitment to compassionate care. Benefits include a bonus program, wellness program, generous PTO, 401(k) match, and tuition reimbursement.