Remote Member Experience Guide - Health Support

SCAN Health Insurance; Crystal Bay (NV); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual employee bonus

Generous PTO (8 holidays, 1 floating,

Birthday off

2 volunteer days

401(k) employer match

Tuition reimbursement

Job summary

SCAN Health Insurance is hiring for a Member Experience Guide. This remote role serves members with empathy, accuracy, and accountability, guiding inquiries to resolution across benefits and claims. The position emphasizes clear communication and proactive service in a healthcare context.

We value experience in contact centers or healthcare settings, English proficiency, and a collaborative mindset. The company offers a supportive remote work culture, a bonus program, PTO, and strong retirement

Qualifications

• 1+ years of customer service in a contact center, healthcare, hospitality, or service environment.
• English: read, write and speak; multilingual skills are a plus.
• Experience resolving issues across multiple systems while handling high-volume interactions.

Responsibilities

• Own member interactions from inquiry to resolution with empathy and clarity.
• Translate benefits, claims, and processes into simple guidance for members.
• Demonstrate leadership by delivering high-quality, reliable service in a remote setting.

Skills

Customer service

Issue resolution

Empathy

Multi-system navigation

English proficiency

Education

High School Diploma or Equivalent

Job description

SCAN Health Insurance is hiring for a Member Experience Guide. This remote role serves members with empathy, accuracy, and accountability, guiding inquiries to resolution across benefits and claims. The position emphasizes clear communication and proactive service in a healthcare context.

We value experience in contact centers or healthcare settings, English proficiency, and a collaborative mindset. The company offers a supportive remote work culture, a bonus program, PTO, and strong retirement