Remote Member Engagement Specialist

Humana, Inc.; Austin (TX); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Remote Work at Home

Occasional travel to Humana offices

Job summary

Humana, Inc. is seeking a Consumer Engagement Representative 1 to handle enrollment education and member activation across client groups with remote support. You will manage inbound/outbound calls and support resources use, while following defined guidelines under supervision.

The role emphasizes customer experience, basic admin tasks, and remote collaboration. Training is provided; flexibility in work schedule is required.

Qualifications

• Must have customer service experience in a telephonic based environment.
• Intermediate proficiency with Word, Excel, Outlook, PowerPoint; ability to troubleshoot basic technical difficulties remotely.

Responsibilities

• Oversees enrollment, education, engagement and activation for client groups and products.
• Performs basic administrative/clerical/operational/customer support tasks; works under supervision within established policies.

Skills

Customer service

Microsoft Office proficiency

Multisystem navigation

Remote tech troubleshooting

Education

Associate's degree

Bachelor's degree

Job description

Humana, Inc. is seeking a Consumer Engagement Representative 1 to handle enrollment education and member activation across client groups with remote support. You will manage inbound/outbound calls and support resources use, while following defined guidelines under supervision.

The role emphasizes customer experience, basic admin tasks, and remote collaboration. Training is provided; flexibility in work schedule is required.