Remote Consumer Engagement Specialist

Humana; New York (NY); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

Humana is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for client groups. This role involves basic clerical tasks and routine assignments, with close supervision and defined guidelines.

You will handle inbound/outbound calls (30–50 daily) and assist members using available resources, contributing to a better consumer experience and driving enrollment success.

Qualifications

• Customer service experience in a telephonic environment.
• Proficient with Word, Excel, Outlook, PowerPoint; able to troubleshoot basic tech issues remotely.

Responsibilities

• Handle enrollment education and activation for client groups.
• Make 30–50 inbound/outbound calls daily using a blended dialer.
• Support remote work with adherence to policies and schedules.

Skills

Customer service experience

Bilingual Spanish

Sales experience

Education

Associate's or Bachelor's degree

Tools

Microsoft Office Suite

Job description

Humana is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for client groups. This role involves basic clerical tasks and routine assignments, with close supervision and defined guidelines.

You will handle inbound/outbound calls (30–50 daily) and assist members using available resources, contributing to a better consumer experience and driving enrollment success.