Remote Consumer Engagement Specialist

Humana; Tennessee; Remote; USD 40,000 - 52,000; Full time

Job summary

Humana is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for diverse client groups. The role performs basic administrative and customer support tasks and works on routine assignments in a telephonic environment.

You will handle inbound and outbound calls (about 30–50 daily) and guide members on benefit usage. This remote, 40-hour-per-week position includes training Monday–Friday and requires reliable home internet; travel to offices

Qualifications

• Customer service experience in a telephonic-based environment.
• Proficiency with Word, Excel, Outlook, PowerPoint; navigating multiple systems.
• Associate's or Bachelor's degree preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Handle enrollment, education, engagement, and activation tasks for client groups.
• Perform basic administrative/clerical/operational tasks.
• Manage 30–50 inbound/outbound calls daily using a blended dialer.
• Guide members on the use of available benefits and resources.

Skills

Customer service

Call center experience

Bilingual (Spanish)

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Job description

Humana is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for diverse client groups. The role performs basic administrative and customer support tasks and works on routine assignments in a telephonic environment.

You will handle inbound and outbound calls (about 30–50 daily) and guide members on benefit usage. This remote, 40-hour-per-week position includes training Monday–Friday and requires reliable home internet; travel to offices