Remote Consumer Engagement Specialist

Humana; Ohio; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for client groups. The role involves basic administrative tasks and handling a high volume of calls in a remote, home-based setup.

You will contribute to member education and guide clients on utilizing Humana resources, while adhering to established policies and supervision. Training aligns with a 40-hour work week and Eastern time scheduling.

Qualifications

• Must have customer service experience in a telephonic based environment.
• Intermediate proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to navigate multiple systems in a remote environment.

Responsibilities

• Oversees enrollment, education, engagement and activation for client groups.
• Performs basic administrative/clerical/operational/customer support tasks.
• Handles 30–50 inbound/outbound calls daily using a blended dialer.

Skills

Customer service

Phone-based support

Microsoft Office

Remote work tech troubleshooting

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Multi-system navigation

Job description

Humana is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for client groups. The role involves basic administrative tasks and handling a high volume of calls in a remote, home-based setup.

You will contribute to member education and guide clients on utilizing Humana resources, while adhering to established policies and supervision. Training aligns with a 40-hour work week and Eastern time scheduling.