Remote Customer Engagement Specialist

Humana; Florida; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

Humana is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement and activation for client groups. You will perform basic administrative and customer support tasks, handling 30–50 blended calls daily in a remote, home-based role.

Responsibilities emphasize understanding benefit offerings to drive enrollment success, guiding members on available resources, and aligning with defined policies while working under close supervision.

Qualifications

• Customer service experience in a telephonic environment.
• Proficient with Microsoft Office and multiple systems.
• 1+ year in high-volume call center support.
• Associate's or Bachelor's degree.
• Sales experience; bilingual in Spanish.

Responsibilities

• Handle enrollment, education, engagement, and activation for client groups.
• Perform basic administrative and customer support tasks.
• Make 30–50 blended calls daily using a dialer.

Skills

Customer service

Telephone support

Microsoft Office

Bilingual Spanish

Education

Associate's degree

Bachelor's degree

Tools

CRM systems

Remote collaboration tools

Job description

Humana is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement and activation for client groups. You will perform basic administrative and customer support tasks, handling 30–50 blended calls daily in a remote, home-based role.

Responsibilities emphasize understanding benefit offerings to drive enrollment success, guiding members on available resources, and aligning with defined policies while working under close supervision.