Remote Consumer Engagement Specialist

Humana; Indiana; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Remote work at home

40-hour work week

Bonus incentive plan

Job summary

Humana is seeking a Consumer Engagement Representative I to support enrollment, education, engagement, and activation for diverse client groups. The role involves handling 30–50 calls daily and providing guidance on benefit use while adhering to defined policies and quality standards.

Qualified candidates will have customer service experience in telephonic environments, strong MS Office skills, and the ability to troubleshoot basic technical issues remotely.

Qualifications

• Must have customer service experience in a telephonic based environment.
• Proficiency in MS Office and ability to troubleshoot basic technical issues remotely.

Responsibilities

• Handle inbound and outbound calls using a blended dialer (30–50 calls daily).
• Educate and engage members to maximize use of available resources.
• Assist enrollment, education, engagement, and activation for client groups.

Skills

Customer service

Phone support

MS Office

Remote troubleshooting

Education

Associate's or Bachelor's degree

Tools

Microsoft Office Suite

Excel

Outlook

PowerPoint

Job description

Humana is seeking a Consumer Engagement Representative I to support enrollment, education, engagement, and activation for diverse client groups. The role involves handling 30–50 calls daily and providing guidance on benefit use while adhering to defined policies and quality standards.

Qualified candidates will have customer service experience in telephonic environments, strong MS Office skills, and the ability to troubleshoot basic technical issues remotely.