Remote Consumer Engagement Specialist

Humana; Oregon; Hybrid; USD 40,000 - 52,000; Full time

Job summary

Humana is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for client groups and products. The role includes handling inbound and outbound calls, averaging 30 to 50 calls daily, and performing basic administrative tasks under close supervision.

The position offers remote work from home and requires attendance at training sessions. A 40-hour work week is standard, with potential for flexible 5/8's or 4/10's upon leadership approval, and

Qualifications

• Must have customer service experience in a telephonic based environment.
• Intermediate proficiency using Microsoft Office Word, Excel, Outlook, PowerPoint and navigating multiple systems remotely.

Responsibilities

• Oversee enrollment, education, engagement and activation for client groups and products.
• Perform basic administrative/clerical/operational/customer support tasks.
• Handle inbound/outbound calls, averaging 30–50 calls daily.

Skills

Customer service

Telephonic environment

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

Humana is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for client groups and products. The role includes handling inbound and outbound calls, averaging 30 to 50 calls daily, and performing basic administrative tasks under close supervision.

The position offers remote work from home and requires attendance at training sessions. A 40-hour work week is standard, with potential for flexible 5/8's or 4/10's upon leadership approval, and