Remote Consumer Engagement Specialist

Humana, Inc.; Arizona; Hybride; USD 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k) retirement savings plan

Paid time off

Résumé du poste

Humana, Inc. is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for client groups, with remote work from Arizona.

You will handle inbound and outbound calls, assist members in navigating resources, and contribute to enrollment success. The role requires customer service experience in a telephonic setting, proficiency with Microsoft Office, and the ability to troubleshoot basic technical issues remotely.

Qualifications

• Must have customer service experience in a telephonic environment.
• Proficiency with Microsoft Office Word, Excel, Outlook, PowerPoint; ability to troubleshoot basic technical issues remotely.

Responsabilités

• Handle inbound and outbound calls using a blended dialer (30–50 calls daily).
• Educate members on plan benefits and available resources to maximize enrollment and resource use.
• Assist with enrollment, education, engagement, and activation responsibilities for client groups; follow defined policies and guidelines.

Connaissances

Customer service

Microsoft Office

Remote support

Bilingual Spanish

Formation

Associate's or Bachelor's degree

Description du poste

Humana, Inc. is seeking a Consumer Engagement Representative 1 to support enrollment, education, engagement, and activation for client groups, with remote work from Arizona.

You will handle inbound and outbound calls, assist members in navigating resources, and contribute to enrollment success. The role requires customer service experience in a telephonic setting, proficiency with Microsoft Office, and the ability to troubleshoot basic technical issues remotely.