Remote Consumer Engagement Specialist

Humana; Texas; Remote; USD 40,000 - 52,000; Full time

Job summary

Humana is seeking a Customer Engagement Representative 1 to support enrollment, education, engagement, and activation for diverse client groups, handling both inbound and outbound calls in a remote environment. You will perform basic administrative tasks, navigate multiple systems, and contribute to delivering exceptional member experiences under defined guidelines.

The role includes a 40-hour workweek, remote work, and alignment with training and security standards, with occasional travel to

Qualifications

• Must have customer service experience in a telephonic environment.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Handle enrollment, education, engagement, and activation tasks for client groups.
• Perform basic admin/clerical/operational/customer support tasks.
• Manage inbound/outbound calls (30–50 per day) using a blended dialer.

Skills

Customer service

Telephonic support

Communication

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Job description

Humana is seeking a Customer Engagement Representative 1 to support enrollment, education, engagement, and activation for diverse client groups, handling both inbound and outbound calls in a remote environment. You will perform basic administrative tasks, navigate multiple systems, and contribute to delivering exceptional member experiences under defined guidelines.

The role includes a 40-hour workweek, remote work, and alignment with training and security standards, with occasional travel to