Remote Consumer Engagement Specialist

Humana; Arizona; Remote; USD 40,000 - 52,000; Full time

Job summary

Humana is seeking a Consumer Engagement Representative 1 to manage enrollment, education, engagement and activation for client groups from a remote location. The role includes handling routine administrative tasks and supporting customers via phone and online systems.

You will work 40 hours weekly with a Monday–Friday training window and a pay range of $40,000 to $52,300 per year. Occasional travel to Humana offices may be required, and benefits are included.

Qualifications

• Must have customer service experience in a telephonic-based environment.
• Intermediate proficiency with MS Word, Excel, Outlook, and PowerPoint; able to navigate multiple systems and troubleshoot basic tech issues remotely.

Responsibilities

• Handle enrollment education engagement and activation for client groups; support product per defined parameters.
• Perform basic administrative/clerical/operational tasks and routine duties with close supervision.
• Provide guidance to clients on using resources and benefits to maximize value.

Skills

Customer service

Phone support

Education

Associate's or Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Humana is seeking a Consumer Engagement Representative 1 to manage enrollment, education, engagement and activation for client groups from a remote location. The role includes handling routine administrative tasks and supporting customers via phone and online systems.

You will work 40 hours weekly with a Monday–Friday training window and a pay range of $40,000 to $52,300 per year. Occasional travel to Humana offices may be required, and benefits are included.