Remote Consumer Engagement Specialist

Humana, Inc.; Indiana; Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana, Inc. in a remote-capable role seeks a Consumer Engagement Representative 1 to manage enrollment, education, engagement and activation for client groups. You will handle telephonic interactions, guide members, and contribute to enrollment success while following defined policies and supervision.

The position emphasizes remote work with required training and 40-hour weeks, and offers a bonus incentive plan based on performance.

Qualifications

• Customer service experience in a telephonic environment.
• Proficiency with Word, Excel, Outlook, PowerPoint; multi-system navigation.
• Ability to troubleshoot basic technical difficulties remotely.

Responsibilities

• Oversee enrollment, education, engagement and activation for client groups.
• Handle inbound/outbound calls; provide guidance on benefit offerings.
• Support education opportunities to maximize resource use and enrollment success.

Skills

Customer service

Microsoft Office

Remote work

Troubleshooting

Bilingual Spanish

Education

Associate's or Bachelor's degree

Tools

Word

Excel

PowerPoint

Outlook

Job description

Humana, Inc. in a remote-capable role seeks a Consumer Engagement Representative 1 to manage enrollment, education, engagement and activation for client groups. You will handle telephonic interactions, guide members, and contribute to enrollment success while following defined policies and supervision.

The position emphasizes remote work with required training and 40-hour weeks, and offers a bonus incentive plan based on performance.