Remote MedTech Technical Support Specialist

BD; Sioux Falls (SD); Hybrid; USD 44,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues across BD MedStation systems and ES 1.1x remediation projects. This role focuses on customer escalations, remote troubleshooting, and coordinating with field service teams to ensure timely resolutions in a regulated healthcare environment.

You will maintain strong knowledge of ES 1.1x, document case notes in Salesforce, and communicate clearly with customers while upholding BD's commitment to

Qualifications

• Bachelor’s degree in Computer Science or related field or 3+ years of equivalent experience.
• Strong SQL skills: writing queries and analyzing data.
• Experience with SSIS, SQL Reporting Services, and Windows Server/Desktop admin.
• Familiarity with networking, IIS, VMware, and XML.
• Ability to review logs and troubleshoot using logs (2+ years).

Responsibilities

• Provide CSC support for ES 1.1x upgrades and remediation.
• Respond to inbound calls, callbacks, and escalations in a timely manner.
• Coordinate with ES 1.1x upgrade team for communications.
• Maintain data quality in Salesforce and document case notes.
• Provide progress updates and seek customer feedback.
• Ensure regulatory requirements are followed for remediation.

Skills

Excellent communication

Customer service

Troubleshooting

Remote troubleshooting

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

Windows Desktop Administration

IIS

VMware

XML

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues across BD MedStation systems and ES 1.1x remediation projects. This role focuses on customer escalations, remote troubleshooting, and coordinating with field service teams to ensure timely resolutions in a regulated healthcare environment.

You will maintain strong knowledge of ES 1.1x, document case notes in Salesforce, and communicate clearly with customers while upholding BD's commitment to