Remote MedTech Technical Support Specialist

BD; Fulton (MS); Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. You will work on ES 1.1x upgrade initiatives, collaborating with cross-functional teams and maintaining Salesforce case documentation.

Role emphasizes customer service, adherence to regulatory requirements, and ongoing knowledge expansion of BD products and hospital IT environments, with a remote/home-office setup.

Qualifications

• Bachelor’s degree in Computer Science or Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (Select/Join).
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Administration.
• VMWare terminology and administration.
• Application installation and troubleshooting.
• Ports (Networking/OS).
• XML language understanding (1+ years).
• Ability to review application and OS logs (2+ years).

Responsibilities

• Collaborate with ES 1.1x upgrade team for timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Maintain and continuously expand knowledge of ES 1.1x for troubleshooting and support.
• Provide customer service support.
• Service orientation, initiative and quality.
• Document case notes with high data quality and integrity (Salesforce).
• Provide progress updates to customers and seek feedback.
• Prioritize and manage cases to ensure a high-quality customer experience.
• Demonstrate understanding of customer education (clinical and technical).
• Display positive attitude and willingness to learn and improve.
• Understand how BD products interact with pharmacy workflows.
• Working knowledge of Windows OS and hospital IT environments.

Skills

Customer service

Communication

Troubleshooting

Team collaboration

Regulatory awareness

Education

Bachelor's degree in Computer Science/Electronic Technologies

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

VMware

IIS

XML

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. You will work on ES 1.1x upgrade initiatives, collaborating with cross-functional teams and maintaining Salesforce case documentation.

Role emphasizes customer service, adherence to regulatory requirements, and ongoing knowledge expansion of BD products and hospital IT environments, with a remote/home-office setup.